Customer Service

Our customers love us – we know this because of our 5-Star TrustPilot rating!

We are committed to making the process of buying bathrooms simple and hassle-free. Because of this, our systems are continually evolving to meet the growing needs and expectations of our customers. To make sure we are getting it right, we welcome any feedback you have about your experience purchasing from Easy Bathrooms.

For general enquiries and feedback we recommend you email sales@easybathrooms.com or if you require urgent attention you can call us on 0330 660 1120 between 9:00 and 5:30 Monday to Friday.

Have you registered your warranty?

Before you do anything else – have you registered your warranty? You have up to 60 days from the time you receive your item to register your warranty with us otherwise it becomes invalid.

Register yours now by visiting our warranty registration page.

Failure to register your warranty could mean that some aspects of your purchase are no longer covered – this does not affect your statutory rights.

Consult our Frequently Asked Questions

If you have an issue with a product or you’re having difficulty with some aspect of our website then we recommend you visit our Frequently Asked Questions section first. This is often the quickest and simplest ways of resolving your problem.

Our Frequently Asked Questions cover Terms & Conditions, resolving issues with your internet browser, product maintenance guides and instructions on who to contact if things go wrong.

In store Expertise

For the best possible advice on all things to do with your particular bathroom configuration, including which products suit your needs best and advice on bathroom planning you must consider a visit to our showroom.

Not only will you benefit from seeing our products in person, you can discuss your exact requirements face to face with one of our expert bathroom sales staff.

Here are just some of the benefits of visiting our showroom

  • Free 3D planning service
  • Personalised quote
  • Huge range of brands not available online
  • Expert bathroom planning advice
  • Great local knowledge

Visit our bathroom showrooms page to find your nearest Easy Bathrooms showroom.

Problems with web orders

For web orders, the best way to get in touch with us is via our online chat facility. Whether we are online or offline, just click in the box at the bottom right and send us a message. Please note: If we are showing as offline, remember to supply us with your correct contact information and your order reference number where applicable so that we can help you as quickly as possible.

Alternatively, you can email us via sales@easybathrooms.com or call us on the phone on 0330 600 1120.

Making a complaint

Although the majority of our orders go without any problems, occasionally a customer’s experience falls below the standards that they expect.

On such occasions, our regular customer services staff might not be able to help you, but we’d appreciate being given the chance of being able to put things right.

If you feel your experience has fallen below our own high standards we urge you to put your grievance in writing and submit your complaint to our head office either by emailing us at sales@easybathrooms.com with the title “FAO Head Office” or by submitting an outline of your experience via letter to the following address: Easy Bathrooms, Unit 2, Royds Lane, Lower Wortley, Leeds, LS12 6DU.

Please note: to help us identify you properly, please include your order number, name, and the name of the person who made the order.

Whilst we can’t always put things right, we do our utmost to ensure all our customers are happy.