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What Our Customers Say
Saabir was very helpful and attentive
Saabir was very helpful and attentive. He is knowledgable, good at finding solutions for my problems. He returns calls immediately. I am very pleased with Saabir and will always look for his assistance
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Excellent service and top quality…
Excellent service and top quality product
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Fast and easy to order items required…
Fast and easy to order items required with quick delivery from friendly staff member.
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Neil who was assisting my wife and I at…
Neil who was assisting my wife and I at the Blackburn store was very helpful knowledgeable and professional and giving us peace of mind and that's the reason we put an order in for our ensuit shower room. Neil is a credit to the company.
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Very helpful staff and my order arrived…
Very helpful staff and my order arrived when they said it would .
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I had an issue with the quality of a…
I had an issue with the quality of a black basin tap which was losing it's black finish on the lever. All other taps I purchased at the same time are still as new. The purchase of all the bathroom kit for upstairs and downstairs was 4 years old. I spoke to the Cheltenham branch and sent photos. For whatever reason, the issue was not covered by the stated 10 years warranty for the tap. However, the person I spoke to at Cheltenham was very understanding and offered an acceptable discount on the part. I was disappointed with the issue not being covered under warranty, but how my complaint was handled was professional and didn't involve being passed around like a ping pong ball for someone to take responsibility. Thank you for your excellent customer service.
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Very helpful staff and speed of service
Very helpful staff and speed of service
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Had a lovely lady Erin
Had a lovely lady, Erin looking after me, always a smile and helpful, Great cup of coffee too. Everything was explained in detail, gave her my bathroom measurements and let her do her do her magic. No questions were unanswered and she always had a solution to any problems I had. Erin kept in touch with me from start to finish and then with aftercare call. Will certainly be back for my downstairs bathroom to be done next.
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popped in to have a look for an…
popped in to have a look for an upcoming bathroom renovation. Spoke with Erin, such a lovely, informative young lady. she gave us some great ideas and would definitely feel comfortable returning to Erin to purchase everything needed in the future.
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