Our Returns Process

If you wish to return an item which falls within our terms & conditions policy, please firstly request a return.

To request a return

To begin your return, please notify us in writing at [email protected] or contact your local showroom

Please include:

• Order number
• Items you wish to return
• Photos of your items (condition & packaging)

A member of our after sales team will be in touch within 48 hours regarding how to proceed with your return. Once a return has been confirmed you have 14 days to get the items back to us.

Please note:

Returned items must be in a resalable condition, this may affect your refund. Returns are assessed case by case when a return request is submitted.
Read our full terms & conditions here



Returning Items Within 30 Days

Eligible Easy Bathrooms products may be returned up to 30 days from the date of delivery for a full refund, exchange or credit. Items must be in full resalable condition with original undamaged packaging.

Returning Items After 30 Days

Eligible Easy Bathrooms products can be returned up to 365 days from the date of delivery for an exchange or store credit. Items must be in full resalable condition with original undamaged packaging.

Returning Items Yourself

You can return items, at your own cost, directly to our distribution warehouse:
Easy Bathrooms, Peel Avenue, Calder Park, Wakefield, WF2 7UA

Returning Items to your local Showroom

You can return small items (under 10kg) to any of our nationwide showrooms free of charge. Larger items (over 35kg) will incur a £20.00 return charge. Very large and bulky items cannot be returned to showrooms. It is important to check with your chosen showroom if they can accept the item before commencing with the return.

Arranging a Collection

You can contact us to arrange a collection for your return. Collections are charged at £60.00 and we will contact you to arrange a suitable date. Please contact your local showroom or our after sales team for further information.
• Find your nearest showroom here
• Contact our after sales team on 0113 451 0543 or at [email protected]