Frequently Asked Questions

How do I clean chrome?

Chrome is a soft metal, so to ensure it keeps its shiny finish for years to come you need to clean it properly. You can see full instructions on how to clean chrome in the Brassware section of our Aftercare and Maintenance guide.

Can I push my soft close seat or door shut?

No. Pushing your soft close seat or soft close door shut will invalidate your warranty. You should never push your soft close seat or door past the point of resistance as this will break the mechanism. If you do push your seat past the point of resistance you may find that the seat stays open or slams shut.

My purchase is damaged what can I do?

If you spot damage to any product in your order you need to contact us quickly. Damage caused through transit or manufacturing need to be reported within 48 hours of receiving the items. For a full set of information about damage and claiming replacement items or a refund please see the Guarantee section (6.0) on our Terms and Conditions page.

Can I contact Customer Services on an evening or weekend?

Although our customer services staff or only available between 9am and 5:30pm Monday to Friday you can still contact us out of hours via email at sales@easybathrooms.com or by sending a message through our web chat service. Alternatively, you can contact your local Easy Bathrooms showroom.

How do I return my purchase?

If you wish to return your purchase and it falls in line with our Terms and Conditions you will have to contact customer services prior to sending the item back. In most cases you will be responsible for returning the item back to us yourself - but you may be eligible for a free return. All instructions on how to send the item back will be supplied by customer services.

Will my demister work when my mirror isn't turned on?

The demister function only works when your mirror is switched on and your light is illuminated. The mirror demister is not set to on by default for safety and for energy consumption purposes.

How thick are your baths?

Our standard baths are made from 5mm thick acrylic and come with a reinforced base board. Our super strong models use 5mm thick acrylic with a super strong base bored and use an extra layer of high strength resin for improved rigidity comparable to a steel bath. All freestanding bath models use a 5mm thick double acrylic.

Do I have enough water pressure?

Please make sure you check the pressure listed on our products before you buy - all water pressures for taps and thermostatic showers will be given in the product description. If you own a combi boiler your system should generate around 1.5 bars of water pressure, which is sufficient for most of our products.

What happens if my item is out of stock?

If the item is listed as out of stock it may mean that there is a lead time of around 6-8 weeks. If you are prepared to wait for the stock to arrive you can place an order for the item by calling customer services on 0330 660 1120, who will inform you of the estimated delivery time prior to you confirming your order.

My delivery has not arrived. What do I do next?

When you agree your delivery time slot you must ensure you are in and able to receive the items. Note: if you have ordered bulky items such as furniture or shower enclosures then you will require assistance. If your delivery has not arrived during the agreed time slot please call customer services immediately on 0330 660 1120 so that we can contact the courier.

When should I book my plumber or installer?

Many people will book their installer prior to placing their order but this will cause issues if there are any delays in delivery or if you have received an item and have decided to change your mind about it. We therefore recommend you book your installer roughly two weeks after the estimated delivery date - giving you time to receive the goods and inspect the items prior to installation.

How do I unsubscribe from your newsletter?

To unsubscribe from our newsletter simply open our email and click the "Unsubscribe from this List" link at the bottom of the email. This will unsubscribe you from our mailing list and take you to an optional feedback page so that you can let us know why you unsubscribed, which will help us improve our service.

I have placed my order. When will someone contact me to arrange delivery?

If you placed your order on an evening between Sunday and Thursday you should be contacted sometime the following day. Customers who placed orders on a Friday evening or on a Saturday will usually be contacted on Monday to arrange delivery. Customers who place orders on bank holidays or during Christmas will be contacted at the first available opportunity. If you have not been contacted within three working days since placing your order there may have been a problem with your transaction. In cases such as this, we advise customers to check their bank account statement as your transaction may not have been processed.

When will I receive my newsletter confirmation email?

When you sign up to our newsletter you will receive a confirmation email requiring you to click a link to confirm you opted in to accept messages from Easy Bathrooms. This message should arrive within a couple of minutes of subscribing to our newsletter - if you have not seen this message we recommend you check your junk, trash or deleted email folder.

Can I use my voucher code on an order I have already placed?

Providing you contact us promptly with a valid code issued by ourselves and not a third party company acting on our behalf we may honour your code. This will be assessed on a case-by-case basis. To contact us about a voucher code please email your purchase order number and request to sales@easybathrooms.com. It is at our discretion to assess whether you have had a reasonable amount of time to contact us. If you have already received your purchase we will not offer a refund. In some cases you may be offered store credit.

Where do I use my voucher code?

Once you have selected your items and added them to your cart, hover over the "cart" icon at the top right of the screen and select "go to shopping cart." At the bottom left of the shopping cart screen you will see a section called "Discount Codes" where you can add your voucher code to your order. Once the code has been entered correctly, click "Apply coupon." If the voucher code is valid, you should see the voucher has now been applied to the cart total at the bottom right of your screen.

When will my order confirmation be sent?

Once your online order has been processed you will receive an immediate confirmation via email. You will then be called via the phone number you supplied when making your order to arrange delivery. If your order could not complete due to a failed card transaction then a member of our customer services team will let you know. If you have not received an email within 30 minutes of completing your order we advise you check your junk/spam or deleted items folder in your email inbox. In all other circumstances you may want to contact our customer services team on 0330 660 1120 as your order may not have completed.

Do you price match voucher site offers?

While we always try to offer our customers the best possible deal, from time-to-time companies we work with offer an extra incentive beyond our pricing policy. In cases such as this, we will not price match against these affiliate offers.

Is it cheaper to buy in one of your showrooms or online?

Both our showrooms and our website operate the same pricing policy so there should not be any difference in price between the two.

When will you be opening a showroom in my area?

For the latest Easy Bathrooms news, including new showroom announcements, why not check out our Blog page. Our blog is also packed with great design inspiration articles, as well as information on the latest products to be added to our catalogue.