Delivery Information

 

Delivery dates are not allocated automatically and will be confirmed over the phone therefore you must submit a valid phone number when placing your order. If you did not submit a valid phone number, or if your number has changed since you placed your order, we will try to contact you via your email address. If you have not received a call within two working days of placing your order please contact customer services using the information given on your order confirmation and quote your order number.

For security purposes, we can only deliver items ordered online to the cardholders address.

We aim to dispatch all orders within 48 hours of receiving them. As we carry most items in stock, we're able to fullfil almost all orders in this time. Orders are either delivered by our own delivery team or via a courier service.

Our standard delivery allows you to collect from any of our showrooms across the country free of charge. Standard delivery items can take up to four working days to arrive in store. If you select showroom collection you will be informed by phone when your item will be ready to collect.

Delivery info mapHow much is delivery?

Very Small Items — £4.49

  • These include: small accessories such as tumblers and soap dispensers.

Small Items — £9.99

  • These include: taps, showers, toilet seats, small furniture units, small radiators and large Accessories

Large / Fragile Items — £35.00

  • These include: basins, toilets, shower enclosures, shower trays, baths, large furniture, large radiators.

Extra Large Items / Glass Screens — £39.99

  • These include: Large freestanding baths, large piece of glass, shower trays over 1700mm, Tiles Deliveries for extra large items may take up to 7 working days to be delivered.

FREE Click and Collect

  • It's FREE to collect, you can choose this option if you wish to collect your goods from one of our stores. The store will call you once the goods are ready to collect. You can only collect Small & Medium items from store. This excludes Larger items such as Baths, Shower Enclosures, some large radiators and larger 1200mm vanity units. Please check with your local store before you purchase.
  • We can only accept small orders of Tiles to store, up to a maximum of 5 boxes. Any orders over this quantity must be delivered direct to your home and will incur a delivery charge of £40.
  • If you have chosen to collect your order from store, please ensure you're able to carry the goods yourself. Staff will be on hand to help where possible but cannot be guaranteed. 

Free Delivery Offers

  • Free delivery only applies to items dispatched to Mainland UK as illustrated by our map. Terms and conditions apply. Offshore deliveries and items dispatched to Ireland will be subject to additional charges; if you live in these regions and have selected free delivery you will be contacted by a member of our sales team who will take an additional payment. 

 

How long will my delivery take?

Deliveries can take up to 5 working days in Mainland UK and in most cases will arrive within 3 working days depending on stock. If an item if out of stock we will call you and let you know. Deliveries outside Mainland UK may take longer.

Click and Collect

  • All click and collect orders will be available in store within 5 working days. If you wish to collect your item within 24hrs please call us on 0330 660 1120 to ensure stock availability.

Small items

  • Will be delivered to your door within 5 working days and should arrive between 8am and 5pm

Large/Fragile items

  • We’ll call you to arrange a suitable day for delivery, this exclude weekends and bank holidays. All large/fragile orders will be loaded onto either a standard or special A frame pallet. Our delivery partner will deliver the consignment to ground floor, as near to your property as possible unless restrictions apply such as narrow streets.

Extra large items /Glass screens

  • We’ll call you to arrange a suitable day for delivery, this exclude weekends and bank holidays. All large/fragile orders will be loaded onto either a standard or special A frame pallet. Our delivery partner will deliver the consignment to ground floor, as near to your property as possible unless restrictions apply such as narrow streets.

Need Next Day / Faster Delivery?

  • We understand that some customers may require their goods urgently, therefore we offer faster or next day delivery. Please call us on 0330 660 1120 to arrange a faster delivery (an additional cost may be required.

Please note: if you are not in at the time of delivery you can either collect the item from your local depot or you will be charged a redelivery fee.