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Easy Bathrooms Guarantee

At EasyBathrooms.com we aim to assist you with making the right choice for your new bathroom.And to make this even easier we have a number of promises and guarantee designed to give you piece of mind. First and foremost, what you see is what you get: all our prices are inclusive of VAT, making totalling up your bathroom budget that much simpler.

  • Shower trays
  • Ceramics
  • Basins
  • Baths
  • Showers
  • Shower enclosure
  • Wetroom products
  • Bath screens
  • Taps
  • Furniture
  • Heated towel
  • Lighting options

Registering Your Guarantee

 

All Easy Bathrooms products come with a standard one year guarantee however you must register your guarantee in order to be eligible for your extended guarantee period as indicated on each product. In order to activate your guarantee, please fill out the form below.

Terms and conditions apply, please see our Terms and Conditions page for further information.
You have 48 hours following delivery to inspect your item for damage or defects and 60 days following your purchase date to register your guarantee. Failure to register your purchase may invalidate your guarantee.

Once you have completed this form and clicked the 'subscribe' button you will receive an email from "EasyBathrooms Customer Services" with instructions on how to complete your registration. Your guarantee will not be registered until you have accepted this email.

If you have not received this email within two minutes please check your junk or spam email folder. Please contact customer services on 0330 660 1120 or email sales@easybathrooms.com if you continue to experience issues when registering your guarantee.

Easy Bathrooms Guarantee Explained

 

Our guarantees cover Easy Bathrooms products purchased directly from us, for normal domestic use, covering the material structure of the item against manufacturing defects for the stated guarantee period.

At our discretion, Easy Bathrooms will replace in part or whole, any product which is covered by our guarantee. If a replacement Easy Bathrooms product is offered, but a direct replacement is no longer available, Easy Bathrooms reserve the right to replace said product with the nearest equivalent of equal value.

How to Claim

 

In the unlikely event that you need to make a claim, simply contact us on 0330 660 1120. If the fault is deemed to be within the terms of the guarantee, Easy Bathrooms will advise you of the particular measures to be undertaken, pursuant to the proper execution of the guarantee in your individual circumstance. 

Easy Bathrooms will make suitable replacement of the item, in part or whole, despatched at the earliest possible opportunity as dictated by Easy Bathrooms. In the event that products are replaced that subsequently prove not to be defective, Easy Bathrooms reserve the right to levy a charge for such items, together with any and all costs associated with their provision. 

The guarantee does not cover:

  • Non-domestic use.
  • Failure to install or utilise the product in accordance with any written instruction, good plumbing practice or any relating legislation.
  • Fair wear and tear.
  • Neglect or abuse.
  • Electrical Failure.
  • Moving parts which are likely to perish through fair usage (such as rubber seals).
  • Parts which do not constitute the material structure of the product.

This guarantee is applicable in the UK and ROI only.


Our Lifetile Guarantee

We’re pleased to offer our customers a lifetime guarantee on all tiles when purchased with our recommended adhesives and grouts.

We guarantee that our tiles and fixing products are free from manufacturing defects and will remain fit for purpose for the lifetime of the product or up to 15 years (whichever is sooner). 

How to Register 

Upon placing your tile order with Easy Bathrooms you must purchase the recommend Primer, Adhesive and Grout which must be used to install our tiles. After installation you can register your guarantee by visiting www.easybathrooms.com/easy-guarantee with your order number.

Terms of the Lifetile Guarantee

Our Lifetile Guarantee only applies to ceramic and porcelain tiles which have been purchased directly from Easy Bathrooms and installed using our recommended fixing products;

Rocatex products - must be used as directed by Rocatex and any written instruction, ensuring the mixing and application of product meets the correct standard.

Tiling must be maintained in a proper manner and not subjected to abnormal conditions, improper use or neglect.

Any alleged failure of products must be reported to Easy Bathrooms immediately and confirmed in writing. We will then investigate in full and provide a report.

Tile installation will be investigated via chemical testing to ensure only Rocatex products have been used for application and installed in accordance with this guarantee.

Any other products used for application alongside Rocatex products must be reported in writing and approved by Easy Bathrooms prior to application.

In the unlikely event that you need to make a claim, Easy Bathrooms will either provide a refund, repair or offer a suitable replacement, in part or whole, dispatched at the earliest possible opportunity as dictated by Easy Bathrooms.

The Lifetile Guarantee does not cover subsequentially loss of any kind, either directly or indirectly of a valid claim being made. This does not affect your statuary rights.

If a replacement product is offered, however the direct replacement is no longer available, Easy Bathrooms reserve the right to replace said product with the nearest equivalent of equal value.

If products are replaced that subsequently prove not to be defective, Easy Bathrooms reserve the right to levy a charge for such items, together with any and all costs associated with their provision.


The Lifetile Guarantee does not cover:

  • Failure to install or utilise products in accordance with this guarantee as set out above.
  • Fair wear and tear.
  • Neglect or abuse.
  • Products subject to abnormal conditions.
  • The use of harsh or corrosive chemicals.
  • Existing defects which were not reported to Easy Bathrooms before installation.

These terms are correct at the time of print and full up to date terms and conditions can be found on our website easybathrooms.com/terms-conditions

This guarantee is applicable in the UK and ROI only.